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Information Commoner November 2009 Volume 4, Issue 5 Keeping Library Staff on Common Ground In This Issue At Your Service 2 Announcements 4 Department News 4 Employee Spotlight 9 Ask the Tech Guy 9 Mike’s Message Have you ever noticed that when you have been working at the same position for a rather long time that your job can become rather routine? You feel that you’re doing the same old thing over and over and over. You have a case of the doldrums, and you need re-charging. What can you do? I have a suggestion. When was the last time you actually changed your job? No, not taken another position, but actually changed the job you currently perform. What could be done to change procedures to make your job more efficient? What could be implemented to give better service to library patrons? What could you suggest (and who knows the job better than you) to improve matters? Implement a new software? Perhaps getting rid of unnecessary steps and procedures? Offload clerical tasks to our student workers? Manage our time better? Do some cross-training to learn a new area? Everyone should be asking that fundamental question – how can we do this better? Lesli has a free portable CD player in her office. Submit the best idea for improving one’s job by the end of December to Lesli, and win the player. Contest begins………………………now. What’s Our Policy Inappropriate Content in Family Study By Lesli Baker If a student is caught viewing inappropriate content in the Family Study Room, the tech aide will disable their account immediately. To reinstate the account, the student will need to contact Darel Hawkins, Center for Student Computer Director. Please ask Carlos for more information. 2 INFORMATION COMMONER At Your Service “Puttin’ on the Ritz”…with a “Motel 6” Budget By Ruby Cheesman, ULA President I know each and every library in Utah is feeling the pinch this year – and will continue through 2010. We have been required to tighten our proverbial library belts, cut collection budgets, forego a few nonessential services, and maybe even reduce hours. But we’ve survived. We’re still here. And busier than ever! So how can we give excellent customer service when our staff feel stretched to the limit? I’ve only stayed at a Ritz -Carlton once in my life, but it was very memorable. As I reflected on what made the stay so special, I realized that while the rooms were certainly luxurious, what I remembered most really cost nothing, or very little. With a little effort, we can incorporate these “Ritz” moments in our libraries and make our customers’ encounters with us special and memorable. #1: Make them feel welcome: Ritz-Carlton employees were always smiling….like they really meant it! And all the areas were spotless, from the entrance, to the lobby, and of course, the rooms. How can we apply these principles to our libraries? • Smile – it doesn’t cost anything to smile and be pleasant…and you’ll feel better! It’s even been proven to lower blood pressure. • Check your main entrance, and even parking lots and sidewalks. Keep them clean and attractive. Take down outdated flyers and nonessential signage (you know library customers really don’t read all those signs anyway!) • Straighten your shelves and displays. Keep them well stocked and attractive. Displays don’t have to be expensive to be effective. • Have staff pick up as they walk around – whether it’s pieces of paper on the floor, or the stray book or DVD. #2: Make it personal: After I registered at the Ritz, each and every employee remembered my name. • Greet them by name. Many of you already do this, but make it a habit to call your customers by their names. As you place a hold or clear up a matter on their card, you probably have their account on your screen. So take the time to say, “I’ve put that book on hold for you, Mr. Johnson”; or “Thank you for taking care of that fine, Ms. Green.” You’d be surprised at how welcoming that personal touch can be. • Roving Reader’s Advisory: Instead of always sitting behind the reference desk, schedule staff to “rove” throughout the library, asking customers if they need help, doing pickup, facing books on shelves and restocking displays. • Personalized booklists: Salt Lake County began this program a few years ago and it has really been popular. Customers can email us with a request for some books that are similar to their favorite authors or tell us what types of books they like, and librarians are assigned to find 4-5 titles that meet their criteria. #3: Added value: This is the “mints on the pillow” part. You know how that extra touch at a hotel or restaurant makes you feel so special. Libraries, even with trimmed budgets, can still give our customers a little something extra. INFORMATION COMMONER 3 ED I TO R I A L IN FORMA T I ON The Information Commoner is an internal communication tool published once a month by and for the Utah Valley University Library staff. Input from all library staff is encouraged. The deadline for information submittal is the third Friday of each month. Send information to Lesli via email. • Bookmarks: Lots of catalogs offer these for just a few cents each. Colorful, with a library slogan, for summer reading…just some at your service desks. We like to put them in coffee mugs on our tables, with a sign that lets them know they can take one for free! • Coloring sheets: Kids love these and they are so cheap and easy to make…many available free of charge to print out. • Chocolate for votes. If you have a reading program, offer a sweet treat when they vote for a Beehive or Summer Reading book selection. Salt Lake County has a Reader’s Choice program and our library gives chocolate for ballots turned in. Works like a charm! #4: Ask them: When I completed my stay at the Ritz, I was asked to complete a telephone survey after I returned home. The questions were thoughtful and personalized to my stay. • Survey your customers. Ask them about their library experience, either by a simple paper survey, online through your website, or pay for an independent company. • Analyze the answers. Don’t just put the survey results in a drawer; as painful as it may be, take a look at the results. • Make changes as suggested. Your customers know what they want; look for ways that you can make improvements, within your means. • Follow up: Make sure things are working after changes have been made. If not, stop! Rethink and try something else. #5: Thank them….many, many times! The staff at the Ritz-Carlton thanked me as I checked out, and they seemed to really mean it. A few days later, I received a personal note from the manager thanking me for my visit with them and encouraging me to return. • Thank you notes to your staff. Managers and directors don’t forget to say “thanks” to your library employees. Even just a little card thanking them for going the extra mile in handling a difficult customer is really appreciated. • Personal notes to library board members, legislators, mayors, etc. Let those with the purse strings know how vital they are. • Thank you notes to newspapers. Be sure to thank those reporters who have written complimentary articles about your library. They will want to visit your library again! • And, of course, thank your customers. Just saying “Thanks for coming, Mr. Brown, see you next week” will make your library customers feel special…and want to return again. Even if your budget falls in the “Motel 6” category try a few of the above suggestions to make your library feel like the “Ritz”! Announcements: December and January Events 4 INFORMATION COMMONER New eRes Server and Software Installed and Electronic Media Files Migrated By Mark Stevens The installation of hardware and software to support our UVU Electronic Reserve library service is complete, and the data files from our old eRes server have been migrated and upgraded to the latest version (5.6.1). User (library staff) acceptance testing will occur for the next three to seven days before we commit to the new server. After acceptance, the Library web page links will be permanently changed to hit the new server and its eRes system. This is the first of two conversions. The second will occur sometime in 2010, at which point the server will be upgraded to Windows Server 2008, and we'll get a (yet) newer version of eRes (that is currently under development at SirsiDynix). We have pursued and purchased the best server hardware that we could buy, with a "if we build it, they will come" mentality. This anticipates a steady increase of academic requests for the library to provide online electronic media (streamed video, streamed audio) in a copyright controlled environment. We should enjoy an immediate improvement in storage capacity as well as a performance boost for video and audio streaming. Our thanks to Alan Stephens, Tim Rowley and others for facilitating this transition. News from Systems Sunday Hours The Library will offer extended weekend hours for finals. Our hours will be as follows: • Saturday, December 5: 8 am ‑ 10 pm • Sunday, December 6: 2 pm ‑ 10 pm • Saturday, December 12: 8 am ‑ 10 pm • Sunday, December 13: 2 pm ‑ 10 pm • Saturday, December 19: 8 am ‑ 5 pm Welcome Back Potluck The Christmas Party has been changed to a Welcome Back Potluck! Join us on Tuesday, January 5 from 11:30 - 1:00 in the Timpanogos Room. Sign up sheets for the potluck will be posted soon. Sub for Santa The Library is sponsoring a UVU student Sub for Santa family this year. To sign up for gifts to bring the family, please contact Lesli by December 11. All gifts will need to be turned in to Lesli by Wednesday, December 16. Gifts should not be wrapped. By Keith Rowley Over 1,500 purchase orders have been entered into Symphony since the first one was entered on September 1. Unfortunately in the meantime a major problem has surfaced. We started getting e-mails from our vendors telling us that the title and the ISBN on some of the purchase orders didn't match up. For some reason Symphony is putting bogus ISBNs in some of the POs in an extremely random fashion. So Azucena and SirsiDynix are currently working on the problem. Hopefully it will be fixed soon. On a good note, the latest Safari eBook update into Symphony went about 10 times faster than previously. Also, over 2,000 health and nursing ebooks from Ebrary have been added to our catalog. And over 200 bib records for our online dictionaries and encyclopedias are now in Symphony. Acquisitions and cataloging have been very busy processing donations. 769 titles from one donor have been entered into acquisitions in the last three weeks and only about 100 of them still need to be cataloged. By Judy Robertson Shaun Schaefer was diagnosed with pneumonia over the weekend. Hopefully he will be recovered by the end of Thanksgiving holiday. Kuki is on vacation for the next two weeks. We will see her after Thanksgiving. Kyoung Lee begins her vacation Monday and will be gone until January 3. She is going home for holidays, which is long way away in Korea. Warner Neilson will be attending BYU Spring semester. We will miss his sense of humor and great work ethic. Good luck at the Y. Marie Teetmant is having a piano recital on Friday, December 4. I'll get details. Of course there are the extended hours during finals this year beginning, Saturday December 5—13. First Aide Training will be available on Wednesday, December 16 around 2 p.m. More details to come. By Wendy Wise The compact shelving units on the third floor have safety devices which cause the movement of the carriage to stop if it makes contact with an object or a person. The safety device is the kick bar at the base of each unit. If you are in the aisle when the shelves begin to move -- have no fear, you cannot be squished between the stacks. As the year draws to a close we are frantically moving most of the current periodical collection to the compact shelves. As we do this please keep in mind that 2009 issues may be found with the bound volumes. And, as we process the various issues, some may be found in Technical Services for a brief period of time. News from Technical Services News from Access Services INFORMATION COMMONER 5 News from Serials The kick bars on the compact shelving are an important safety feature. 6 INFORMATION COMMONER By Rama Chamberlin Instruction statistics count every session of library skills training that is taught by librarians. A review of instruction statistics recorded during previous years indicate that while there are some general trends, the number of sessions receiving library skills training in the five categories varies somewhat from semester to semester and year to year. • Total classes taught in 2008: 305 • Total classes taught in 2009: 338 News from Reference/Instruction Instruction Statistics, 2008-2009 2008 2009 Spring Summer Fall Spring Summer Fall ENGEL 2010/2020 65 15 54 57 8 48 ENGL 1010 21 2 58 26 9 59 CLSS 0 0 0 4 0 9 Upper Division 18 2 46 33 1 24 Lower Division 7 1 6 24 4 32 Totals 111 20 164 144 22 172 News from Media By Christy Donaldson More and more new videos are coming into the collection each week. These videos are labeled with "New" stickers. Please leave these stickers on the videos. The stickers help both us and circulation know what to shelve on the two new spinner displays. The media department will remove these stickers at appropriate intervals depending on how much we have coming into the collection each month. This holiday Heather will be in the media department over the break. Christy will be gone on vacation from December 28 through December 31. One of our many new videos By Catherine McIntyre Archives The Archives will soon be adding a fascinating new collection to our holdings: the Adrian Cannon Collection. Rick Fish, a lecturer in the History department and professional archivist, teaches Public History classes on campus and is using a collection donated from the Adrian Cannon family as a way to teach his students how to do archival processing. Adrian Cannon was the father of Joe Cannon and Chris Cannon. Joe Cannon was Chairman of Geneva Steel and of the Utah Republic Party, and is now editor of the Deseret News newspaper. Chris Cannon was a member of the United States House of Representatives for the Republican Party, representing the third district of Utah from 1997 - 2009. The collection includes not only documents, correspondences, and photographs, but also a large number of Cannon Family home movies on 16 mm film. The collection will become part of the permanent holdings of the Sutherland Archives. On November 2, I attended a meeting of the Utah Manuscripts Association at Westminster College. We reported on what sorts of Utah Archives Month activities or displays member institutions had sponsored, ideas for group projects next year, and ways to improve publicity for those projects. Several retirements were announced, as well. David Hales, former director of Westminster College's Giovale Library, is retiring in June 2010. And John Sillito, historian and archivist at Weber State University, is retiring in April 2010. Saturday, November 14, I hosted members of the Utah Folklore Society and gave a brief presentation about the history of UVU and the history of the Sutherland Archives. The Society was holding their annual meeting in the Sorensen Student Center, and wanted to come over and see the new Library and new Archives and hear about some unique collections or projects that we house. I am on the Conference Planning Committee for the Conference of Intermountain Archivists (CIMA), and we are going to be hosting the 2012 CIMA Fall Caucus here at UVU (we have to plan out five years in advance!) Oral History I went to the UVU Field Station at Capitol Reef the last weekend in October, joining professors Kathy French and Linda Shelton to plan an oral history project involving residents of the communities surrounding Capitol Reef National Park. Also present were 15 UVU students, as well as several residents who want to help organize and participate in the project. The focus will be on the many ways in which the creation of Capitol Reef Continued on next page. News From the Sutherland Archives UVU’s Capitol Reef Field Station INFORMATION COMMONER 7 Continued from previous page. National Park has affected the lives of the original white settlers, and their families, to this day. We will add copies of these interviews and other materials to our own oral history collection. Brent and I will also be serving as "advisors" on a class project, an oral history of local Vietnam War veterans. Professor Bill Cobb in the History department is overseeing this endeavor, which will eventually become part of our permanent collection as well. Digitization We completed a small project with the Daughters of Utah Pioneers of Nephi, who had received a grant from the State Archives to scan, preserve, and make copies of their collections of family and area histories. Last Spring Amber, Tod and I traveled to Nephi to train them on basic scanning techniques and best practices. Their grant-funded workers saved the scans to DVDs, 36 of them in all, and then asked us in October to help them with printing out copies on archival paper. I completed and delivered the finished product November 19. We are also working on a grant-funded digitization project for the Bryner Railroad History Museum in Price. There are several large record books of the old Utah Coal Railroad (later called just the Utah Railroad) that Brent is scanning for them, one of which will require use of our giant new cradle scanner because of its fragility. Once scanning is complete, we will load the images and metadata to CONTENTdm and host the collection for them. Orem City and the Orem Heritage Museum (The Scera), two of our digitization partners, have just loaded historic photographs into our CONTENTdm server. The City of Orem's collection can be seen at http://contentdm.uvu.edu/cdm4/browse.php? CISOROOT=%2FOremCity and the Orem Heritage Museum collection at http://contentdm.uvu.edu/ cdm4/browse.php?CISOROOT=%2FScera. We will be moving our collections over to an updated version of CONTENTdm within the week, so collections may not be viewable for a short period while this is taking place. Other Projects Brent has also been working hard helping out with the LibraryCraft game (a web-based Library orientation exercise) with Annie and Debbie. He is doing the graphics and artwork, and from what I've seen so far, he's doing an amazing job. Near the Capitol Reef Field Station 8 INFORMATION COMMONER INFORMATION COMMONER 9 Background information: I was raised in Idaho and then went to a small high school in Brigham City, Utah. I started college at Weber State and eventually graduated from BYU. Next, I married and raised three children, then (when the children were all in public school), I returned to BYU to get an MLS. After receiving that degree, I began working at UVU. When did you start working at UVU? What changes have you seen? I started at UVU when it was known as Utah Technology College. I guess the continuing enrollment growth and the construction of new buildings are the two biggest changes I’ve seen. Favorite things about job/UVU: I like all the aspects of the job, but I especially like helping students with research problems. Job duties: I am the Instruction Librarian. I work at Reference, and I manage collections for Education (which includes Juvenile and Young Adult Literature), Legal Studies (which includes the law books, police science, forensic science) and Criminal Justice, Coop (Career books), and some disciplines in the University College. Education/where did you go to school? I received both a BA and an MLS from BYU. Favorite things to do in your spare time or hobbies: I read the books from the Children’s Literature Collection and play with my grandchildren. Employee Spotlight: Rama Chamberlin ASK THE TE CH GU Y Q: How do I make a screenshot? A: Windows has a solution. All you need are two keys and Windows Paint. The keys are ALT, and Print Scrn (located above the Insert key). By pressing these two keys simultaneously, an image copy of the screen will be saved to the clipboard. Then open Paint (Start, Programs, Accessories) to edit it. Inside Paint, click on Edit then Paste to see the image. The tools inside Paint can be used to modify it. The Print Screen button is located above the arrow keys.
Object Description
Rating | |
Creator | Utah Valley University Library |
Contributors | Utah Valley University Library |
Title | The Information Commoner: Keeping Library Staff on Common Ground, 2009 November. |
Description | This is The Information Commoner, an online newsletter designed to keep all library staff members aware of services, developments, and staff professional activities and achievements. |
Edition | Electronic |
Date Original | 2009-11-01 |
Publisher Digital | Published digitally by Utah Valley University Library |
Physical Description | Online newsletter |
Owning Institution | Utah Valley University |
Subject | Utah Valley University. Library; |
Local Subjects | Newsletters; Library newsletter; Staff newsletter; |
Language | eng |
Collection Name | Utah Valley University Library Collection |
Rights | All rights held by Utah Valley University Library |
Copyright Status/Owner | Utah Valley University Library |
Type | Text |
Format | application/pdf |
Format Creation | text |
Contributor Metadata | McIntyre, Catherine |
Metadata Entry Date | 2011-02-03 |
Metadta Entry Tool | CONTENTdm Acquisition Station 5.3 |
Full Text | uvu full text |
Refresh | 2013-02-03 |
Identifier | November 2009 |
Color Space | na |
Height | na |
Width | na |
Media Type | |
User Name | uvu |
Description
Title | November 2009 |
Full Text | Information Commoner November 2009 Volume 4, Issue 5 Keeping Library Staff on Common Ground In This Issue At Your Service 2 Announcements 4 Department News 4 Employee Spotlight 9 Ask the Tech Guy 9 Mike’s Message Have you ever noticed that when you have been working at the same position for a rather long time that your job can become rather routine? You feel that you’re doing the same old thing over and over and over. You have a case of the doldrums, and you need re-charging. What can you do? I have a suggestion. When was the last time you actually changed your job? No, not taken another position, but actually changed the job you currently perform. What could be done to change procedures to make your job more efficient? What could be implemented to give better service to library patrons? What could you suggest (and who knows the job better than you) to improve matters? Implement a new software? Perhaps getting rid of unnecessary steps and procedures? Offload clerical tasks to our student workers? Manage our time better? Do some cross-training to learn a new area? Everyone should be asking that fundamental question – how can we do this better? Lesli has a free portable CD player in her office. Submit the best idea for improving one’s job by the end of December to Lesli, and win the player. Contest begins………………………now. What’s Our Policy Inappropriate Content in Family Study By Lesli Baker If a student is caught viewing inappropriate content in the Family Study Room, the tech aide will disable their account immediately. To reinstate the account, the student will need to contact Darel Hawkins, Center for Student Computer Director. Please ask Carlos for more information. 2 INFORMATION COMMONER At Your Service “Puttin’ on the Ritz”…with a “Motel 6” Budget By Ruby Cheesman, ULA President I know each and every library in Utah is feeling the pinch this year – and will continue through 2010. We have been required to tighten our proverbial library belts, cut collection budgets, forego a few nonessential services, and maybe even reduce hours. But we’ve survived. We’re still here. And busier than ever! So how can we give excellent customer service when our staff feel stretched to the limit? I’ve only stayed at a Ritz -Carlton once in my life, but it was very memorable. As I reflected on what made the stay so special, I realized that while the rooms were certainly luxurious, what I remembered most really cost nothing, or very little. With a little effort, we can incorporate these “Ritz” moments in our libraries and make our customers’ encounters with us special and memorable. #1: Make them feel welcome: Ritz-Carlton employees were always smiling….like they really meant it! And all the areas were spotless, from the entrance, to the lobby, and of course, the rooms. How can we apply these principles to our libraries? • Smile – it doesn’t cost anything to smile and be pleasant…and you’ll feel better! It’s even been proven to lower blood pressure. • Check your main entrance, and even parking lots and sidewalks. Keep them clean and attractive. Take down outdated flyers and nonessential signage (you know library customers really don’t read all those signs anyway!) • Straighten your shelves and displays. Keep them well stocked and attractive. Displays don’t have to be expensive to be effective. • Have staff pick up as they walk around – whether it’s pieces of paper on the floor, or the stray book or DVD. #2: Make it personal: After I registered at the Ritz, each and every employee remembered my name. • Greet them by name. Many of you already do this, but make it a habit to call your customers by their names. As you place a hold or clear up a matter on their card, you probably have their account on your screen. So take the time to say, “I’ve put that book on hold for you, Mr. Johnson”; or “Thank you for taking care of that fine, Ms. Green.” You’d be surprised at how welcoming that personal touch can be. • Roving Reader’s Advisory: Instead of always sitting behind the reference desk, schedule staff to “rove” throughout the library, asking customers if they need help, doing pickup, facing books on shelves and restocking displays. • Personalized booklists: Salt Lake County began this program a few years ago and it has really been popular. Customers can email us with a request for some books that are similar to their favorite authors or tell us what types of books they like, and librarians are assigned to find 4-5 titles that meet their criteria. #3: Added value: This is the “mints on the pillow” part. You know how that extra touch at a hotel or restaurant makes you feel so special. Libraries, even with trimmed budgets, can still give our customers a little something extra. INFORMATION COMMONER 3 ED I TO R I A L IN FORMA T I ON The Information Commoner is an internal communication tool published once a month by and for the Utah Valley University Library staff. Input from all library staff is encouraged. The deadline for information submittal is the third Friday of each month. Send information to Lesli via email. • Bookmarks: Lots of catalogs offer these for just a few cents each. Colorful, with a library slogan, for summer reading…just some at your service desks. We like to put them in coffee mugs on our tables, with a sign that lets them know they can take one for free! • Coloring sheets: Kids love these and they are so cheap and easy to make…many available free of charge to print out. • Chocolate for votes. If you have a reading program, offer a sweet treat when they vote for a Beehive or Summer Reading book selection. Salt Lake County has a Reader’s Choice program and our library gives chocolate for ballots turned in. Works like a charm! #4: Ask them: When I completed my stay at the Ritz, I was asked to complete a telephone survey after I returned home. The questions were thoughtful and personalized to my stay. • Survey your customers. Ask them about their library experience, either by a simple paper survey, online through your website, or pay for an independent company. • Analyze the answers. Don’t just put the survey results in a drawer; as painful as it may be, take a look at the results. • Make changes as suggested. Your customers know what they want; look for ways that you can make improvements, within your means. • Follow up: Make sure things are working after changes have been made. If not, stop! Rethink and try something else. #5: Thank them….many, many times! The staff at the Ritz-Carlton thanked me as I checked out, and they seemed to really mean it. A few days later, I received a personal note from the manager thanking me for my visit with them and encouraging me to return. • Thank you notes to your staff. Managers and directors don’t forget to say “thanks” to your library employees. Even just a little card thanking them for going the extra mile in handling a difficult customer is really appreciated. • Personal notes to library board members, legislators, mayors, etc. Let those with the purse strings know how vital they are. • Thank you notes to newspapers. Be sure to thank those reporters who have written complimentary articles about your library. They will want to visit your library again! • And, of course, thank your customers. Just saying “Thanks for coming, Mr. Brown, see you next week” will make your library customers feel special…and want to return again. Even if your budget falls in the “Motel 6” category try a few of the above suggestions to make your library feel like the “Ritz”! Announcements: December and January Events 4 INFORMATION COMMONER New eRes Server and Software Installed and Electronic Media Files Migrated By Mark Stevens The installation of hardware and software to support our UVU Electronic Reserve library service is complete, and the data files from our old eRes server have been migrated and upgraded to the latest version (5.6.1). User (library staff) acceptance testing will occur for the next three to seven days before we commit to the new server. After acceptance, the Library web page links will be permanently changed to hit the new server and its eRes system. This is the first of two conversions. The second will occur sometime in 2010, at which point the server will be upgraded to Windows Server 2008, and we'll get a (yet) newer version of eRes (that is currently under development at SirsiDynix). We have pursued and purchased the best server hardware that we could buy, with a "if we build it, they will come" mentality. This anticipates a steady increase of academic requests for the library to provide online electronic media (streamed video, streamed audio) in a copyright controlled environment. We should enjoy an immediate improvement in storage capacity as well as a performance boost for video and audio streaming. Our thanks to Alan Stephens, Tim Rowley and others for facilitating this transition. News from Systems Sunday Hours The Library will offer extended weekend hours for finals. Our hours will be as follows: • Saturday, December 5: 8 am ‑ 10 pm • Sunday, December 6: 2 pm ‑ 10 pm • Saturday, December 12: 8 am ‑ 10 pm • Sunday, December 13: 2 pm ‑ 10 pm • Saturday, December 19: 8 am ‑ 5 pm Welcome Back Potluck The Christmas Party has been changed to a Welcome Back Potluck! Join us on Tuesday, January 5 from 11:30 - 1:00 in the Timpanogos Room. Sign up sheets for the potluck will be posted soon. Sub for Santa The Library is sponsoring a UVU student Sub for Santa family this year. To sign up for gifts to bring the family, please contact Lesli by December 11. All gifts will need to be turned in to Lesli by Wednesday, December 16. Gifts should not be wrapped. By Keith Rowley Over 1,500 purchase orders have been entered into Symphony since the first one was entered on September 1. Unfortunately in the meantime a major problem has surfaced. We started getting e-mails from our vendors telling us that the title and the ISBN on some of the purchase orders didn't match up. For some reason Symphony is putting bogus ISBNs in some of the POs in an extremely random fashion. So Azucena and SirsiDynix are currently working on the problem. Hopefully it will be fixed soon. On a good note, the latest Safari eBook update into Symphony went about 10 times faster than previously. Also, over 2,000 health and nursing ebooks from Ebrary have been added to our catalog. And over 200 bib records for our online dictionaries and encyclopedias are now in Symphony. Acquisitions and cataloging have been very busy processing donations. 769 titles from one donor have been entered into acquisitions in the last three weeks and only about 100 of them still need to be cataloged. By Judy Robertson Shaun Schaefer was diagnosed with pneumonia over the weekend. Hopefully he will be recovered by the end of Thanksgiving holiday. Kuki is on vacation for the next two weeks. We will see her after Thanksgiving. Kyoung Lee begins her vacation Monday and will be gone until January 3. She is going home for holidays, which is long way away in Korea. Warner Neilson will be attending BYU Spring semester. We will miss his sense of humor and great work ethic. Good luck at the Y. Marie Teetmant is having a piano recital on Friday, December 4. I'll get details. Of course there are the extended hours during finals this year beginning, Saturday December 5—13. First Aide Training will be available on Wednesday, December 16 around 2 p.m. More details to come. By Wendy Wise The compact shelving units on the third floor have safety devices which cause the movement of the carriage to stop if it makes contact with an object or a person. The safety device is the kick bar at the base of each unit. If you are in the aisle when the shelves begin to move -- have no fear, you cannot be squished between the stacks. As the year draws to a close we are frantically moving most of the current periodical collection to the compact shelves. As we do this please keep in mind that 2009 issues may be found with the bound volumes. And, as we process the various issues, some may be found in Technical Services for a brief period of time. News from Technical Services News from Access Services INFORMATION COMMONER 5 News from Serials The kick bars on the compact shelving are an important safety feature. 6 INFORMATION COMMONER By Rama Chamberlin Instruction statistics count every session of library skills training that is taught by librarians. A review of instruction statistics recorded during previous years indicate that while there are some general trends, the number of sessions receiving library skills training in the five categories varies somewhat from semester to semester and year to year. • Total classes taught in 2008: 305 • Total classes taught in 2009: 338 News from Reference/Instruction Instruction Statistics, 2008-2009 2008 2009 Spring Summer Fall Spring Summer Fall ENGEL 2010/2020 65 15 54 57 8 48 ENGL 1010 21 2 58 26 9 59 CLSS 0 0 0 4 0 9 Upper Division 18 2 46 33 1 24 Lower Division 7 1 6 24 4 32 Totals 111 20 164 144 22 172 News from Media By Christy Donaldson More and more new videos are coming into the collection each week. These videos are labeled with "New" stickers. Please leave these stickers on the videos. The stickers help both us and circulation know what to shelve on the two new spinner displays. The media department will remove these stickers at appropriate intervals depending on how much we have coming into the collection each month. This holiday Heather will be in the media department over the break. Christy will be gone on vacation from December 28 through December 31. One of our many new videos By Catherine McIntyre Archives The Archives will soon be adding a fascinating new collection to our holdings: the Adrian Cannon Collection. Rick Fish, a lecturer in the History department and professional archivist, teaches Public History classes on campus and is using a collection donated from the Adrian Cannon family as a way to teach his students how to do archival processing. Adrian Cannon was the father of Joe Cannon and Chris Cannon. Joe Cannon was Chairman of Geneva Steel and of the Utah Republic Party, and is now editor of the Deseret News newspaper. Chris Cannon was a member of the United States House of Representatives for the Republican Party, representing the third district of Utah from 1997 - 2009. The collection includes not only documents, correspondences, and photographs, but also a large number of Cannon Family home movies on 16 mm film. The collection will become part of the permanent holdings of the Sutherland Archives. On November 2, I attended a meeting of the Utah Manuscripts Association at Westminster College. We reported on what sorts of Utah Archives Month activities or displays member institutions had sponsored, ideas for group projects next year, and ways to improve publicity for those projects. Several retirements were announced, as well. David Hales, former director of Westminster College's Giovale Library, is retiring in June 2010. And John Sillito, historian and archivist at Weber State University, is retiring in April 2010. Saturday, November 14, I hosted members of the Utah Folklore Society and gave a brief presentation about the history of UVU and the history of the Sutherland Archives. The Society was holding their annual meeting in the Sorensen Student Center, and wanted to come over and see the new Library and new Archives and hear about some unique collections or projects that we house. I am on the Conference Planning Committee for the Conference of Intermountain Archivists (CIMA), and we are going to be hosting the 2012 CIMA Fall Caucus here at UVU (we have to plan out five years in advance!) Oral History I went to the UVU Field Station at Capitol Reef the last weekend in October, joining professors Kathy French and Linda Shelton to plan an oral history project involving residents of the communities surrounding Capitol Reef National Park. Also present were 15 UVU students, as well as several residents who want to help organize and participate in the project. The focus will be on the many ways in which the creation of Capitol Reef Continued on next page. News From the Sutherland Archives UVU’s Capitol Reef Field Station INFORMATION COMMONER 7 Continued from previous page. National Park has affected the lives of the original white settlers, and their families, to this day. We will add copies of these interviews and other materials to our own oral history collection. Brent and I will also be serving as "advisors" on a class project, an oral history of local Vietnam War veterans. Professor Bill Cobb in the History department is overseeing this endeavor, which will eventually become part of our permanent collection as well. Digitization We completed a small project with the Daughters of Utah Pioneers of Nephi, who had received a grant from the State Archives to scan, preserve, and make copies of their collections of family and area histories. Last Spring Amber, Tod and I traveled to Nephi to train them on basic scanning techniques and best practices. Their grant-funded workers saved the scans to DVDs, 36 of them in all, and then asked us in October to help them with printing out copies on archival paper. I completed and delivered the finished product November 19. We are also working on a grant-funded digitization project for the Bryner Railroad History Museum in Price. There are several large record books of the old Utah Coal Railroad (later called just the Utah Railroad) that Brent is scanning for them, one of which will require use of our giant new cradle scanner because of its fragility. Once scanning is complete, we will load the images and metadata to CONTENTdm and host the collection for them. Orem City and the Orem Heritage Museum (The Scera), two of our digitization partners, have just loaded historic photographs into our CONTENTdm server. The City of Orem's collection can be seen at http://contentdm.uvu.edu/cdm4/browse.php? CISOROOT=%2FOremCity and the Orem Heritage Museum collection at http://contentdm.uvu.edu/ cdm4/browse.php?CISOROOT=%2FScera. We will be moving our collections over to an updated version of CONTENTdm within the week, so collections may not be viewable for a short period while this is taking place. Other Projects Brent has also been working hard helping out with the LibraryCraft game (a web-based Library orientation exercise) with Annie and Debbie. He is doing the graphics and artwork, and from what I've seen so far, he's doing an amazing job. Near the Capitol Reef Field Station 8 INFORMATION COMMONER INFORMATION COMMONER 9 Background information: I was raised in Idaho and then went to a small high school in Brigham City, Utah. I started college at Weber State and eventually graduated from BYU. Next, I married and raised three children, then (when the children were all in public school), I returned to BYU to get an MLS. After receiving that degree, I began working at UVU. When did you start working at UVU? What changes have you seen? I started at UVU when it was known as Utah Technology College. I guess the continuing enrollment growth and the construction of new buildings are the two biggest changes I’ve seen. Favorite things about job/UVU: I like all the aspects of the job, but I especially like helping students with research problems. Job duties: I am the Instruction Librarian. I work at Reference, and I manage collections for Education (which includes Juvenile and Young Adult Literature), Legal Studies (which includes the law books, police science, forensic science) and Criminal Justice, Coop (Career books), and some disciplines in the University College. Education/where did you go to school? I received both a BA and an MLS from BYU. Favorite things to do in your spare time or hobbies: I read the books from the Children’s Literature Collection and play with my grandchildren. Employee Spotlight: Rama Chamberlin ASK THE TE CH GU Y Q: How do I make a screenshot? A: Windows has a solution. All you need are two keys and Windows Paint. The keys are ALT, and Print Scrn (located above the Insert key). By pressing these two keys simultaneously, an image copy of the screen will be saved to the clipboard. Then open Paint (Start, Programs, Accessories) to edit it. Inside Paint, click on Edit then Paste to see the image. The tools inside Paint can be used to modify it. The Print Screen button is located above the arrow keys. |
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